Privacy Center
Your privacy is important to us. This privacy statement explains the personal and health data Poez processes, how Poez processes it, and for what purposes.
Website
Privacy Policy that applies to the Poez website
Poez App
Privacy Policy that applies to the Poez mobile application
Contact Us
Reach out to the Poez team for matters relating to privacy
Website Privacy Statement
Effective Date: 21 November 2025
Last Updated: 21 November 2025
This Privacy Policy describes how Poez ("we," "our," or "us") collects, uses, and protects information when you visit our website at https://www.poez.me (the "Website"). This policy applies only to information collected through our Website and does not apply to the Poez mobile application, which has its own separate privacy policy.
Information We Collect
Information You Provide
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Contact Information: Name, email address, or phone number when you contact us or sign up for updates
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Inquiry Data: Messages submitted through contact forms or email
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Newsletter Subscriptions: Email address for updates about Poez
Information That May Be Collected Automatically
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Website Usage: Pages visited, time spent on pages, and how you navigate our site
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Technical Data: IP address, browser type, device information, and operating system
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Cookies and Tracking Technologies: Small data files stored on your device to improve website functionality such as analytics, functional, and marketing cookies
While our Website discusses a mobile app designed for teenagers with chronic spinal conditions, the Website itself does not collect any Protected Health Information (PHI).
How We Use Your Information
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Communication with Consent: Respond to your inquiries, provide customer support, send newsletters or information about Poez (with your consent)
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Legitimate interests: Analyze website usage to enhance site security and user experience
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Legal Compliance: Meet legal obligations and protect our rights
You may withdraw consent at anytime.
Cookies and Tracking Technologies
Our Website may use cookies and similar technologies:
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Essential Cookies: Required for basic website functionality
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Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
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Marketing Cookies: Track effectiveness of our advertising campaigns
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:
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Service Providers: Trusted third parties who help operate our website (hosting, analytics, email services)
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Legal Requirements: When required by law or to protect our rights and safety
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Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement reasonable security measures to protect your information, including:
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Secure data transmission (SSL encryption)
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Limited access to personal information
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Regular security assessments
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the right to:
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Access: Request information about data we have collected
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Correction: Update inaccurate information
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Deletion: Request removal of your information
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Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at admin@poez.me.
Children's Privacy
Our Website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
Note for Parents: We strongly advise for children under 13 to proceed with usage of our Website or App only with parental consent.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
International Visitors
Our Website is hosted in the United States. If you visit from outside the U.S., your information may be transferred to and processed in the United States, which may have different privacy laws than your country.
International Visitors
Our Website is hosted in the United States. If you visit from outside the U.S., your information may be transferred to and processed in the United States, which may have different privacy laws than your country.
Third-Party Platform Disclaimer
This Website is hosted and operated using Wix.com services. While we maintain control over the content and privacy practices described in this policy, we are not responsible for:
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Technical issues, downtime, or service interruptions related to the Wix platform
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Data processing practices of Wix.com beyond our direct control
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Any misuse of Wix services or security vulnerabilities in their platform
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Third-party integrations or features provided by Wix
Wix.com has its own privacy policy and terms of service that govern their platform services. By using our Website, you acknowledge that Wix's terms and policies also apply to the technical operation of this site.
Limitation of Liability: To the fullest extent permitted by law, Poez disclaims all liability for any damages, losses, or issues arising from:
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Misuse of this Website or its features
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Unauthorized access to or alteration of your transmissions or data
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Technical failures of the hosting platform or third-party services
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Any interruption or cessation of transmission to or from the Website
Changes to This Policy
We may update this Privacy Policy periodically. We will post changes on this page and update the "Last Updated" date. For significant changes, we may provide additional notice.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us via the form below or reach out to:
Email: admin@poez.me
Address:
Embrace Health, Ltd.
56 Broad Street STE 14167
Boston, MA, 02109 US
Additional Information
Google Analytics: We use Google Analytics to understand website usage. You can opt out using Google's opt-out tool.
California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights regarding your personal information. Contact us to exercise these rights.
App Privacy Statement
Effective Date: 21 November 2025
Last Updated: 21 November 2025
This Privacy Policy describes how Poez ("we," "our," or "us") collects, uses, and protects information when you use the Poez mobile application (the "App"). This policy applies only to information collected through our App and does not apply to the Poez website, which has its own separate privacy policy.
Information We Collect
Information You Provide
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Account Information: Name, email address, phone number, birthday, parental consent and other account-related data when you contact us or sign up to use the App
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Bracing Data: Range of scoliosis curve, bracing targets
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Inquiry / Support / Feedback Submissions: Messages submitted through contact forms or email
Information Collected Automatically
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App Usage: App activity and interaction data
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Technical Data: IP address, device information, and operating system, mobile identifiers if enabled
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Crash logs and Diagnostics
We may use SDKs (with opt-in where required).
How We Use Your Information
We process personal data based on:
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Explicit Consent: for health data, analytics, notifications
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Legitimate interests: deliver app functionality, enhance site security and user experience
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Legal Compliance: Meet legal obligations and protect our rights
You may withdraw consent at anytime by contacting us.
Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:
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Service Providers: Trusted third parties who help operate our App (hosting, analytics, email services)
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Healthcare Partners: Only with explicit consent, and subject to HIPAA if applicable
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Legal Requirements: When required by law or to protect our rights and safety
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Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement reasonable security measures to protect your information, including:
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Secure data transmission (SSL encryption)
-
Limited access to personal information
-
Regular security assessments
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the right to:
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Access: Request information about data we have collected
-
Correction: Update inaccurate information
-
Deletion: Request removal of your information
-
Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at admin@poez.me.
Children's Privacy
Our Application is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
Note for Parents: While our Website discusses a mobile app designed for teenagers with chronic spinal conditions, the Website itself only collects basic contact information from visitors seeking information about the app.
Third-Party Links
Our App may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
HIPAA Requirements
Where the Health Insurance Portability and Accountability Act (HIPAA) applies, we will comply with all applicable requirements if Poez is identified as a Covered Entity or Business Associate. We will safeguard Protected Health Information (PHI) using required administrative, physical, and technical controls, including encryption, access limits, workforce training, and secure data storage. PHI will be used or disclosed only as permitted for treatment, payment, or healthcare operations, unless additional authorization is obtained. We will establish Business Associate Agreements with service providers handling PHI and provide all applicable HIPAA rights, including access, amendments, and breach notifications. If HIPAA does not apply, we will still protect health information responsibly.
International Visitors
Our App is hosted in the United States. If you visit from outside the U.S., your information may be transferred to and processed in the United States, which may have different privacy laws than your country.
Third-Party Platform Disclaimer
This App is distributed through third-party platforms such as the Apple App Store and Google Play Store (“App Stores”). While we maintain control over the content and privacy practices described in this Policy, we do not control how these platforms operate or how they may independently process your information.
By downloading, installing, or using the App, you acknowledge and agree to the following:
App Store Platform Limitations
We are not responsible for:
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Technical issues, downtime, or service interruptions related to App Store platforms.
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Data collection or processing practices performed by Apple, Google, or other app store providers that occur outside our control (e.g., account data, payment information, device identifiers collected by the platform).
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Any misuse of App Store services or security vulnerabilities in those platforms.
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Third-party features, platform-level analytics, or tracking technologies implemented by Apple, Google, or device manufacturers.
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Platform-required crash reporting or diagnostic data that is collected and transmitted independently of our App.
App Store Policies Apply
Each App Store has its own privacy policy, terms of service, and data practices that govern their handling of user information.
By using our App, you acknowledge that:
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Apple’s and Google’s terms and privacy policies apply to the operation of their stores and any data they collect from you during downloads, updates, or device interactions.
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We do not control, and are not liable for, how these third parties collect, store, or use personal information through their platform-level processes.
Limitation of Liability
To the fullest extent permitted by law, Poez disclaims all liability for any damages, losses, or issues arising from:
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Misuse of the App or its features
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Unauthorized access to, or alteration of, your data due to device-level or platform-level vulnerabilities
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Technical failures, outages, or interruptions caused by third-party platforms
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Any interruption, suspension, or cessation of functionality or transmission between the App and your device resulting from issues with Apple, Google, or other distribution platforms
Changes to This Policy
We may update this Privacy Policy periodically. We will post changes on this page and update the "Last Updated" date. For significant changes, we may provide additional notice.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us via the form below or reach out to:
Email: admin@poez.me
Address:
Embrace Health, Ltd.
56 Broad Street STE 14167
Boston, MA, 02109 US
Additional Information
California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights regarding your personal information. Contact us to exercise these rights.